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Answers to our most frequently asked questions are grouped below. For anything not covered, reach out to us directly—our team is happy to help.

RESERVATIONS & POLICIES

DO YOU TAKE RESERVATIONS?

Yes. Reservations for parties of six or fewer for both the à la carte menu in the dining room and the Chef’s Tasting Menu at the Chef's Counter are available via Resy, released 30 days in advance at noon. A credit card is required to hold à la carte reservations; Chef’s Tasting reservations require a deposit.

HOW LONG ARE RESERVATION TIMES?

  • À La Carte Menu: We allot up to 2 hours for parties of up to 4 guests and 2.5 hours for larger groups to ensure a full dining experience. To enjoy an extended experience without a seating after yours, book our second seating at 8:00 p.m. or later.

  • Chef’s Tasting Menu: This five-course experience is designed to last approximately 2.5 to 3 hours. Reservations are typically booked at 6:30 PM, though you may adjust the time when reserving—up to 7:30 PM on weekdays and 8:00 PM on weekends, subject to availability.

WHAT IS YOUR CANCELLATION POLICY?

  • À La Carte Reservations: Cancellations made less than 4 hours prior will incur a $25 per person fee.

  • Chef’s Tasting Reservations: A $75 per person deposit is required when booking. Cancellations are fully refundable up to 72 hours in advance. After that window, the deposit is non-refundable and the sale is considered final.

WHAT IS YOUR SPLIT CHECK POLICY?

We accept up to two forms of payment per table. Individual itemized checks are not available for large parties.

HOURS & ACCESS

WHEN ARE YOU OPEN?

We are open for dinner Tuesday to Saturday. The dining room opens at 5:00 p.m.

WHAT TIME IS YOUR LAST SEATING?

Our final reservation is at 9:00 p.m. on weeknights and 9:45 p.m. on weekends. We stay open to service those tables. Last call for the bar is at 9:30 p.m. on weeknights and 10:30 p.m. on weekends.

ARE YOU OPEN FOR LUNCH?

Not for regular service. Group lunch takeout is available Tuesday to Saturday with at least 10 days’ notice. Minimum order is $1,000, and pricing starts at $50 per guest. For private lunch events, pricing begins at $65 per guest.

ARE YOU OPEN ON SUNDAYS OR MONDAYS?

We are closed both Sunday and Monday.

DO YOU ACCEPT WALK-INS?

Yes, space permitting. Reservations are strongly recommended.

WHERE SHOULD I PARK?

Parking is available within one block at Market Square, Locust Street, and Walnut Street garages. Most are free in the evenings.

DINING EXPERIENCE

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WHAT IS YOUR DRESS CODE?

We recommend dressy casual, business casual, or elevated casual attire.

DO YOU OFFER A CHEF'S TASTING MENU?

Yes. Our seasonal five-course Chef's Tasting Menu is available at the Chef’s Counter with a minimum of 72 hours advance notice.

HOW OFTEN DOES THE MENU CHANGE?

  • À La Carte Menu: Changes frequently to highlight local, seasonal ingredients. It is updated daily on our website. 

  • Chef’s Tasting Menu: Crafted weekly and remains a surprise until the night of your reservation.

DO YOU ACCOMMODATE DIETARY RESTRICTIONS?

  • À La Carte: We do our best to accommodate dietary needs with at least 24 hours’ notice.

  • Chef’s Tasting: We cannot accommodate vegetarian, vegan, dairy-free, allium-free, or severe shellfish allergies. Other dietary needs must be communicated at least 72 hours in advance.

DO YOU ACCOMMODATE CHILDREN?

We do not offer a children's menu, highchairs, or booster seats. Children should be included in your reservation. Strollers may not fit in the dining room due to space constraints.

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PRIVATE DINING & GROUPS

DO YOU HOST PRIVATE EVENTS OR LARGE GROUPS?

Yes. For parties of seven or more—including private dining and group events—please visit our Groups & Parties or email hello@jcholdway.com. Dinner pricing begins at $99 per guest​.

WHAT SPACES ARE AVAILABLE FOR PRIVATE DINING?

We host private lunch and dinner events Tuesday through Saturday. Options include reserving the main dining room or a full restaurant buyout.

CHEF'S COUNTER

IS THE CHEF'S COUNTER OPEN?

Yes. The Chef’s Counter is open Tuesday through Saturday, beginning at 5:00 PM.

The Chef’s Tasting Menu takes priority at the Chef’s Counter and is offered by advance reservation only.

This five-course experience is typically booked at 6:30 PM, but we are happy to accommodate alternate start times—up to 7:30 PM on weekdays and 8:00 PM on weekends—when requested in advance.

 

To request a different time, simply select the 6:30 PM “Chef’s Tasting” option on Resy, then note your preferred seating time during booking.

 

If the Tasting Menu is not reserved for a given evening, the Chef’s Counter becomes available for à la carte dining on a first-come, first-served basis.

 

Guests interested in à la carte seating at the Chef’s Counter are welcome to inquire at the host stand upon arrival. Availability is limited and not guaranteed.

HOW DO I RESERVE THE CHEF'S COUNTER?

To book the Chef’s Tasting Menu, select the 6:30 PM “Chef’s Tasting” option on Resy. If you prefer a different time, just include a note with your reservation—we will gladly accommodate requests before 7:30 PM on weekdays and before 8:00 PM on weekends.

For à la carte dining at the Chef’s Counter, add a note to your Resy reservation or call the restaurant to inquire. Availability is limited and depends on the Tasting Menu schedule.

WHAT MENU IS AVAILABLE AT THE CHEF'S COUNTER?

Both the full à la carte menu and the Chef’s Tasting Menu (with advance booking) are available.

BAR

IS THE BAR OPEN FOR DINNER?

Yes. The bar opens at 5:00 p.m. Tuesday through Saturday and operates on a first-come, first-served basis. We do not accept bar reservations. Last call is at 9:30 p.m. on weeknights and 10:30 p.m. on weekends

WHAT MENU IS SERVED AT THE BAR?

Our full à la carte menu is available at the bar.  

TAKEOUT & OUTSIDE ITEMS

DO YOU OFFER TAKEOUT?

Yes, takeout is available Tuesday to Saturday from 5:00–8:00 p.m. Orders must be placed in person at the bar during business hours. We do not accept phone or online takeout orders. 

 

DO YOU OFFER DELIVERY?

No. We do not partner with any delivery services.

 

CAN I BRING MY OWN WINE (CORKAGE) OR BEVERAGES?

No outside beverages are permitted.

CAN I BRING MY OWN CAKE/DESSERT?

No outside cakes or desserts are permitted. However, custom cakes may be pre-ordered from our in-house baker with at least five days’ notice by emailing hello@jcholdway.com.

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OTHER

GIFT CARDS

Both physical and digital gift cards are accepted, and gratuity may be applied to gift card balances.

HOW CAN I STAY UP TO DATE?

Join Our Email List to receive updates on seasonal menus, special events, and winemaker dinners.

STILL HAVE QUESTIONS?

Email us at hello@jcholdway.comWhile phone correspondence is limited due to the nature of our operation, our team is available to assist Tuesday through Saturday, between 1:00–3:00 p.m., at (865) 312-9050.

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Chef Joseph Lenn

James Beard Award

Best Chef Southeast

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